Sacramento Ear, Nose & Throat at 1111 Exposition Blvd., Bldg. 700, Sacramento, CA 95815

Contacts

Address:
1111 Exposition Blvd., Bldg. 700, Sacramento, CA 95815
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Phone number:
+1 916-736-3399

Website:
sacent.com

Categories:
Establishment   Health   Doctor   Hospital  

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Reviews

• Audrina Gamez
  ★ ☆ ☆ ☆ ☆
  If I could give this place negative stars I would!! My 2 year old son was referred here because perforated his ear drum in 2017. They were booked months out. I understand it gets busy. When it got closer to his appointment, they called to reschedule because whoever he was supposed to see would be out on vacation. That was fine with me. Life happens. When the rescheduled appointment (which was a whole month later) was coming up, they called to cancel again. I was a little irritated, but I understand things happen. We rescheduled again. Fast forward to the morning of his third appointment. I received a voicemail saying that his appointment is cancelled because the provider is out, yet again? Does she even work? This is ridiculous. I call to reschedule, and the customer service representative asks to put me on hold while she checks on my son’s account. She transferred me Sylvia’s voicemail. I don’t know who Sylvia is. I never asked for Sylvia’s voicemail. I had to call back because I DID NOT ask to be transferred to Sylvia. I call back again and receive a different CSR who tried to put me on hold and I told her I was tired of this horrible customer service. I said I needed to talk to someone now! She told me someone is before me. I was livid at this point! I told her I don’t care, I needed to talk to someone. I think I’ve been pretty patient, given the fact that I’ve been waiting for 6 months for my son to be seen due to all the cancellations from this HORRIBLE office!! Anyways, she hung up on me. I called back and guess what? I only was transferred to their voicemail system. Do not go here. Do not get services here. THEY ARE BEYOND UNPROFESSIONAL AND SHOULD HE OUT OF BUSINESS!!!

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